Introduction

The SOWA International Code of Conduct 2025 is designed for salon owners, beauty trainers, and professionals. It guides you to run your salon safely, legally, and professionally. Following these guidelines increases trust, avoids legal risks, and helps grow your business.

Why This Code Matters

• Protects your business: Clear operational rules.
• Builds client trust: Customers prefer professional salons.
• Ensures legal compliance: Avoid fines and penalties.
• Supports SOWA members: Shows your salon is part of a professional community.

Responsibilities for Salon Owners

Be Honest & Transparent

• Clearly communicate pricing, services, and expected results.
• Do not claim false certifications or skills.
• Risk: False claims can lead to complaints, bad reviews, or legal action.

Keep Salon Clean & Safe

• Sanitize tools, chairs, and floors regularly.
• Follow health and safety protocols strictly.
• Risk: Poor hygiene may result in fines, health hazards, or client loss.

Use Approved Products & Equipment

• Use licensed products and certified equipment only.
• Avoid counterfeit or banned items.
• Risk: Unsafe products may harm clients and invite lawsuits.

Protect Client Privacy

• Store client data securely.
• Do not share client info without permission.
• Risk: Breaches can cause legal issues and loss of trust.

Common Negative Points / Risks

• Legal Issues: Running without a license or ignoring safety can lead to fines or closure.
• Loss of Client Trust: Poor hygiene or unethical practices reduce client loyalty.
• Financial Loss: Refunds, complaints, and low bookings reduce revenue.
• Staff Problems: Unclear rules may cause dissatisfaction or turnover.
• Brand Reputation Risk: Poor practices affect your salon and SOWA credibility.

How to Prevent Problems

• Train Your Staff: Workshops on hygiene, service, and product knowledge.
• Keep Records: Maintain licenses, certificates, and display them.
• Check Compliance: Regular audits and checklists for hygiene and conduct.
• Collect Feedback: Ask clients and resolve complaints quickly.
• Stay Updated: Know Indian salon regulations and update staff.

Benefits of Following the Code

• Builds client trust and loyalty.
• Avoids legal problems and penalties.
• Improves staff performance and morale.
• Opens opportunities for SOWA promotions and networking.

Enforcement & Updates

• SOWA can review conduct and take action if rules are not followed.
• Code updated yearly; members must acknowledge latest version.
• Automatic reminders reduce risk of non-compliance.